Free COLORADO DIVISION OF ADMINISTRATIVE HEARINGS - Colorado

Customer Satisfaction Survey OFFICE OF ADMINISTRATIVE COURTS
633 17th Street, Suite 1300, Denver, CO 80202 (303) 866-2000 Please return completed surveys to the Survey Collection Box in our main reception area, by mail to the address above, or by fax to (303) 866-5909.

The Office of Administrative Courts consistently seeks to improve the performance of our judges and staff. By completing this evaluation form you will assist us in this effort. The information you give us in this evaluation will not affect the outcome of your case. This information will not be disclosed to the judge by individual case number or case name and will not be discussed with the judge until after the judge has decided your case.

What type of case did you have? Worker's Compensation Department of Human Services Department of Health Care Policy and Financing or Medicaid Professional or occupational licensing Other (please describe ) What was your outcome in the case? won won in part

Who was the judge?

Where was the hearing? (city; courtroom number; conference room number; county department of human services; other)

lost

unknown

Please check the category that best describes you: Private party without an attorney An attorney representing a private party A non-attorney representing a government agency How many hearings have you been involved in at the Office of Administrative Courts in the past 12 months? Private party with an attorney An attorney representing a government agency

Thank you for your responses!

I. HOW WOULD YOU RATE THE ADMINISTRATIVE LAW JUDGE? (circle one)
Was the judge adequately prepared for the hearing and familiar with your file? Did the judge adequately explain the hearing procedures to participants who were not attorneys and, if necessary, to attorneys as well? Did the judge provide adequate time for both sides to present their case? Did the judge treat all participants with courtesy and respect? Did the judge excessively interrupt the questioning of witnesses? Did the judge control the hearing in a firm but fair manner? Did the judge maintain a professional demeanor? Did the judge demonstrate favoritism or bias towards either party? Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No Opinion No Opinion No Opinion No Opinion No Opinion No Opinion No Opinion No Opinion
Revised 10/19/05

Did the judge demonstrate knowledge of the applicable law? Did the judge apply the rules of procedure and evidence appropriately? Regardless of outcome, did you feel the process was fair?

Yes Yes Yes

No No No

No Opinion No Opinion No Opinion

II. HOW WOULD YOU RATE THE ADMINISTRATIVE LAW JUDGE'S WRITTEN DECISION? (circle one)
Was the judge's decision clear and understandable? Did the decision show that the judge understood the issues in the case? Did the judge's decision address all of the legal and factual issues in the case? Did the judge's decision use proper language and language that indicated impartiality? Yes Yes Yes Yes No No No No No Opinion No Opinion No Opinion No Opinion

III. HOW WOULD YOU RATE THE OAC STAFF AND FACILITIES? (circle one)
Was the OAC's staff courteous and helpful in your dealings with them? Were your questions answered promptly? Was the OAC's website useful to you? Was the OAC's "Non-Lawyers' Guide" helpful to you? Was there sufficient space and equipment for the presentation of your case? Was the hearing room free from distraction? Yes Yes Yes Yes Yes Yes No No No No No No No Opinion No Opinion No Opinion No Opinion No Opinion No Opinion

IV. WRITTEN COMMENTS
What are the positive aspects of the judge's attitude and behavior toward all people in the courtroom, and what can this judge do to improve his or her attitude and behavior in the courtroom?

What are this judge's strengths in managing and handling the proceedings, and what can this judge do to improve his or her management and handling of proceedings?

Is there anything the Office of Administrative Courts can do to serve you better?

Do you have any additional comments?

Revised 10/19/05