Free Letter - District Court of Delaware - Delaware

‘ ’ t Case 1 :05-cv-00102-SLR-LPS Document 100-2 Filed 12/15/2006 Page 1 of 1

Prgfesgignal Experience
Incorporating Specialist
The RAL Group LLC, 2002 to Present
Provide professional incorporation services to entrepreneurs, business owners and their
professional advisors. Preparation and filing of Certificate of Incorporation/Formation.
Interaction with appropriate state agencies. Customer service, sales and retention. Training and
education. Establish mail/fax forwarding and private/common phone line service fulnllment
notices. Maintain shelf company, private/common phone line and fax forwarding lists. Create
and maintain company procedure manual.
Installment Loan Underwriter
Transamerica Bank, N.A., 1999 to 2002
Responsible for providing high level of customer service, while exercising sound judgment and
control in portfolio administration and compliance. Enter, evaluate and decision loan applications
within assigned lending authority. Enhance and promote business volume while building dealer
loyalty and increasing receivables.
Family Case Manager
Connections Community Support Program, 1998 to 1999
Assessed needs and strengths of low-income and disadvantaged families. Helped clients to
determine personal goals and created action plans to achieve self-sufficiency. Acted as liaison for
clients and oommunity based programs.
Customer Assistance Account Manager
MBNA America, 1997 to 1998
Maintained personal portfolio of delinquent cardholder accounts and established repayment
options per individual case. Developed and maintained professional relationships with card
members to increase collection rates and decrease delinquency rate.
Edgcgtign
The Tatnall School 1990
University of Delaware 1995, College of Human Resources, Bachelor of Science
University of Delaware 2005, Paralegal Program, Paralegal Certificate
Applied to Widener University Law School (Pending Acceptance)
Skills
Windows, Vision 21, Vision Plus, Extra, 10 Key, FDR, Microsoft Word, Internet Explorer, Microsoft
Outlook, Microsoft Excel, DCIS, Microsoft Office, Fastdata, File Magic, ZetaFax,
References Pro vided Upon Request