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STANDARD OPERATING PROCEDURERS
CITY DELIVERY CARRIERS
EFFECTIVE JUNE 14, 2004 g M I
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MORNING OFFICE DUTIES: E Sl
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1. Clock in; secure your assigned MDCD (scanner) and vehicle key. Pr8l:‘eedE§Z,i;
_ directly to your vehicle and perfomt the required inspection with the hy ol?·§;g¤
another city carrier. No unnecessary conversation at the time of the __ Q-J I
inspection is permitted. Should your vehicle need repairs, notify yous; QE
supervisor immediately by a PS form 4565. °‘
2. Report directly to your assigned route and begin casing available flats,
holding a hand full of flats in the crook of your arm while casing, picking up
one piece at a time is not acceptable- I
3. After all available flats are cased, start casing available letters starting with
y_, first class, picking up a solid handful of letters with the left hand and case with
`" A``'' the right hand maintaining eye-hand coordination. (Nl-39 Section 224.2). -
Case any marriage mail cards into an empty case (for park and loop routes
only). Continue casing mail in separations without tapping letters on the `
ledge or reinforcing within the slots. Start with standard letters afterfirst class
letters are cased. Do not case DPS mail. Plan on casing all mail unless
authorized to curtail. if your route has more than one sequence mailing, (park
‘ and Loop routes ONLY) will be advised by their supervisor on which
sequence mailing will be cased. Curbside delivery, centralized delivery and
CBU delivery will take all sequence mailings as separate bundles. ATTEND
QUIETLY ANO DILIGENTLY TO YOUR WORK AND REFRAIN FROM
LOUD TALKING. M-39 112.25. ABSOLUTLEY NO AUTHORIZED CELL
PHONE USE WILL BE PERMITTED ON THE WORKROOM FLOOR.
, 4. The supervisor will make an announcement advising when you have received
all of your mail. Management will then instruct you on your route for the day. ,
5. When all mail is cased, bring your hamper to cse and work all SPRs in the
case. Withdraw mail from the case and place in trays. When all deliverable
mail is withdrawn from case, puli mark up and CFS and take to appropriate
areas. Place all UBBM in UBBM tub at your case. Make final withdrawal
I from HOT CASE, leave RED CARD in the HOT CASE, and scan bar code.
""*’ 1500 LANCASTER AVENUE
WILMINGTON. DE 19805-9998 -
302-654-0725
Fisk; 302-5*.%.140624
Case 1:O5—cv—OOO47-Gl\/IS Document 43-15 Filed 05/O2/2006 Page 2 of 3
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6. Clock on to street time, scan appropriate barcodes for vehicle, load your
vehicle lining up your parcels in sequence of delivery and place one tray each
of residual, DPS, and any other sequence bundle in front and rest of the mail
in the cargo area of the vehicle. When loading is completed return your
hamper to the staging area. Do not engage in unnecessary conversation with
other carriers. Depart for street duties making sure that your seat belt is
on and all doors of your vehicle are closed. ‘
7. Drive to yourtirst delivery following your authorized line oftravel. DO NOT
DEVIATE UN LESS YOU HAVE SECURED PERMISSION OR IF THERE IS
AN UNEXPECTED DETOUR. , ‘ - .
B. Carriers are to drive defensively at all times. Carriers are to turn off the
engine at dismount and park points, set hand brake when vehicle is parked
for any reason, curb wheels and lock vehicle if it would not be in sight when
carrier is out of vehicle. DO NOT BACK UP T0 DELIVER A MISSED
i DELIVERY. `
9- FOR SAFETY REASONS CELL PHONE USAGE IS LIMITED TO
AUTHORIZED BREAK AND LUNCH LOCATIONS.
10. Scan MSP bar code at first delivery.
11. Carriers are required to delivery mail with a single presentation to the
mailboxes. -
. 12. Ensure that all 3349/s are properly filled out prior to leaving notice with
customers mail. (Date of delivery attempt, item description checked off, _
Customers name and address and check off in blo_ck if customer or his agent
is required to be present at time of delivery). VERIFY THAT YOU HAVE THE
. RIGHT 3849 FOR YOUR DELIVER AREA i.e- LANCASTER AVE FOR
19805 Br 19896 AND GREENVILLE FOR 19397. .
13.All breaks including lunch breaks will be taken at the designated places and
proximately the same time every day. Break points will be listed on PS Form
` 1564-A in your route book- REMEMBER TO SCAN BEFORE AND AFTER
LUNCH BARCODES. IF YOU ARE UNSURE OF THE LOCATIONS OF ‘
THESE BARCODES, SEE YOUR IMMEDIATE SUPERVISOR BEFORE
LEAVING FOR STREET DUTIES. IF A BARCODE IS MISSING OR _
DAMAGED, NOTIFY YOUR IMMEDIATE SUPERVISOR. -
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THE 30-MINUTE PERIOD STARTS FROM THE TIME YOU LEAVE YOUR
LAST DELIVERY BEFORE LUNCH AND IT ENDS WHEN YOU MAKE
YOUR FIRST DELIVERY AFTER LLINCH.
Z] 15. If for any unavoidable circumstances, you realize that you would not be able
DSO/(,qL('5 to complete your street duties in the required time for your route, your are to
call your supervisor by 3:00 PM to inform him/her of your situation. UNDER
[5 NO CIRCUMSTANCES ARE YOU AUTHORIZED TO USE UNAPPROVED
OVERTIME AND/OR PENALTY OVERTIM E.
16. REMEMBER TO SCAN THE BARCODE AT YOUR LAST DELIVERY.
PM OFFICE DUTIES 1
17. Upon your retum, unload your vehicle and park in designated parking space.
Place all outgoing Mails in theappropriate area, keeping stamped and meter
mail separate. Place empty traysltubs NEATLY in designated areas. Clock
- in from the street. Go to accountable cart and get cleared of all accountable
mail. (DO NOT MIX ACCOUNTABLE MAIL OR DELIVERY RECEIPTS ·
WITH OTHER MAIL). - `
18. NO EMPLOYEE IS TO CASE MAIL AND/OR GO OVER MARK UPS AND
- "BAD MAIL" IMISSENTIMISSORTSION OVERTIME UNLESS
AUTHORIZED. .
19. If you return is earlier than exgected, see a supervisor for further
instructions. Leave may be granted. {All PTF’s are reguired to see the
closing sugervisor grior to clocking out].
REMEMBER: DO NOT LOITER ON THE WORKROOM FLOOR
D
Eileen ` .
Manager, Customer Services
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