Free 700.012 - Illinois

Docket #_______________________ Dear Cook County Child Support Client; On ______/______/______ you placed a call to the Cook County Clerk of the Circuit Court Child Support Hotline, at (312) 345-4015 We are committed to providing you with the best customer service possible. Please take a moment to rate your experiences with the Cook County Child Support Hotline, and return this survey in the enclosed self-addressed envelope. Thank you!

Opinion ______________________________________________________________________________________________________

Cook County Child Support Customer Service Survey

Agree

Disagree

No

1. My call was answered in a timely manner. ______________________________________________________________________________________________________ 2. The customer service operator was friendly , courteous, professional and helpful. ______________________________________________________________________________________________________ 3. The customer service operator provided his/her name and telephone number to me. (If you know the name and/or extension # of operator, please provide: ________________________________ at phone # (312)345-___________________)

______________________________________________________________________________________________________
4. The customer service operator provided me with the information requested. ______________________________________________________________________________________________________ 5. The customer service representative resolved the problem I inquired about. ______________________________________________________________________________________________________ 6. Overall, I was satisfied with the service provided to me by the Office of the Clerk of the Circuit Court of Cook County, Child Support Division. ______________________________________________________________________________________________________

Comments/Suggestions:

Your name and telephone number (optional): __________________________________________________

(8/27/02) 700*012