Free 340.025 1-07-09.pmd - Illinois

Dorothy Brown
Clerk of the Circuit Court of Cook County

WE VALUE YOUR OPINION
As Clerk of the Circuit Court employees, we are expected to serve the public courteously and efficiently. We would like to know if we are succeeding and how we might do better.
1. 2. Today's date

___________________ Time of your visit _________________ Room # ____________ ________________

What Division / District did you visit? ________________________________________________________
Motion Counter File Request Cashier Courtroom Information Desk Other

3. 4.

Reason for visit: ______________________________________________________________________ Please rate the following for today's visit: Outstanding Courtesy Speed of Service Quality of Service Overall Service Good Average Fair Poor

5.

How long did you wait for service? ___________ minutes.
(Over)

340*025 A (Rev. 1/07/09)

6.

Were the posted signs helpful? Yes

No

Reason _________________________________________

_________________________________________________________________________________
7. Was the computer system helpful? Yes No Reason _______________________________________

_________________________________________________________________________________
8. Was your transaction processed correctly? Yes No Reason __________________________________

_________________________________________________________________________________
9. Comments/suggestions
(What was best about our service and what can we improve? Please identify the employee who served you, if known.):

_________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________
10. (CONFIDENTIAL/OPTIONAL) Contact Information. * To support our green, cost-efficient initiatives, the Clerk's Office will correspond by email when available. Please assist us in this effort by providing your email address below. Name: ______________________________________________________________________________ Address: _______________________________________City:____________ State:_____ Zip:________ Telephone: _________________________ E-mail ___________________________________________ Dorothy Brown Please remember to place your form in the questionnaire box or mail to: If you need immediate service please call (312) 603-0440. www.cookcountyclerkofcourt.org
Clerk of the Circuit Court of Cook County Training and Development Department 69 W. Washington Street, Suite 2500 Chicago, IL 60602 Fax: (312) 603-9678

Thank you for your comments.
340*025 B (Rev. 1/07/09)